| Director of Study Support -- Seattle, WA |
Author: Jelynne Dimitrova
Date: 09-15-09 16:56
Quorum Review is one of the largest Independent Review Board in the US. Our review ensures the safety and well-being of people participating in clinical trials and we are passionate about the services we provide and proud of the customer focus that has grown our business.
We are looking for a Director of Study Support who can lead change process and introduce best practices in customer service delivery from conception to implementation. The Director is responsible for the design, maintenance, and management of customer service objectives for cross departmental teams that have the highest proportion of interaction with Quorum’s customers. The Director also will facilitate the prompt and courteous resolution to service inquiries and complaints from customers; coordinate all aspects of assigned projects; drive the adoption of change through the Quality Review Board; revise operating procedures and forms; adapt new technologies to improve service delivery; and hire, train, develop, and evaluate supervisors.
Desirable qualifications and experience:
The ideal candidate will possess a BA (or equivalent combination of education and experience) MBA preferred. 3-5 years of customer service, administrative support, and project management. 2+ years of experience in account planning and 2 + years of experience in an IRB or similar regulated business. The successful candidate will bring proven management and project management skills, the ability to lead cross-functional teams, effective interpersonal/ negotiation skills, effective verbal and written communication skills, effective time management skills and proficiency in MS Word, MS Excel, MS Visio MS Project and MS PowerPoint.
No brokers / agents, headhunters please. Quorum Review is an Opportunity Employer.
For consideration, submit letter of interest and resume to Human Resources online at www.quorumreview.com. E-mail and Fax submissions will not be considered.
Quorum Review is an Equal Opportunity and Affirmative Action Employer.
No brokers/ agents, and headhunters please.
|
|
|
